FAQ

An eSIM is a digital SIM built into compatible devices. It allows you to activate a mobile data plan without inserting a physical SIM card.

After your payment is completed, your eSIM QR code and installation instructions are delivered electronically to the email address provided with your order.

Open your device's cellular settings, choose the option to add an eSIM, and scan your GoSimly QR code. Follow the on-screen instructions to complete installation.

eSIM support depends on your device model, region, carrier settings, and whether the device is unlocked. Check your device specifications before purchasing.

You can install your eSIM before your trip. For plans that start when they connect to a supported network, activate the eSIM according to the plan instructions when you arrive at your destination.

Some travel eSIM plans require data roaming to be enabled for the eSIM line. Always follow the activation instructions provided with your specific GoSimly plan.

On compatible dual-SIM devices, you can usually keep your physical SIM active while using the GoSimly eSIM for mobile data. Device capabilities may vary.

Check that the eSIM is enabled, the correct data line is selected, and the required network or roaming settings are configured. If you still need help, contact GoSimly support.