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Refund Policy
Refund Policy
Simple & Clear Refund Policy
GoSimly aims to provide reliable digital eSIM services. This policy explains when an eSIM purchase may be eligible for a refund and how refund requests are handled.
Refund requests are reviewed individually.
Please contact GoSimly as soon as possible if you experience a genuine issue with your eSIM purchase.
1. Eligible Refunds
A refund may be considered when an eSIM cannot be delivered due to a confirmed technical issue, the purchased plan cannot be provided, or another verified service issue prevents reasonable use of the purchased product.
2. Unused eSIM
If an eSIM has not been installed, activated, or used, a refund request may be considered depending on the specific plan and circumstances.
3. Device Compatibility
Customers are responsible for checking eSIM compatibility and ensuring their device is carrier-unlocked before purchasing. Refunds may not be available when an incompatible or locked device is used.
4. Activated eSIM
Once an eSIM has been installed, activated, or used, the purchase may no longer qualify for a refund because digital activation can make the eSIM non-reusable.
5. Expired Plans
Refunds are generally not available for unused data or plans that have reached their stated validity period.
6. Network Conditions
Network coverage and performance may vary by destination, location, carrier, device, congestion, and local infrastructure. Temporary network limitations do not automatically qualify for a refund.
7. Customer Errors
Refunds may not be available for incorrect destination selection, accidental purchase, wrong email information, unsupported devices, incorrect installation, or other customer-related errors.
8. Delivery Issues
If you do not receive your eSIM details after payment, please check your spam or junk folder first. Contact GoSimly if the email still cannot be located.
9. Refund Review
Refund requests may require order details and relevant information about the issue. GoSimly may review activation status, delivery records, and technical circumstances before making a decision.
10. Refund Processing
Approved refunds are normally returned through the original payment method where possible. Processing time may depend on the payment provider or financial institution.
11. Duplicate Orders
If you accidentally place duplicate orders, please contact GoSimly promptly. Unused duplicate purchases may be reviewed for a possible refund before activation or use.
12. Contact Support
If you believe your purchase qualifies for a refund, contact our support team with your order information and a brief description of the issue so we can review your request.
Refund Process
How to Request a Refund
Follow these simple steps when you need assistance with your GoSimly eSIM purchase.
01
Contact Support
Send us your order information and explain the issue.
02
Request Review
Our team reviews the order and relevant service details.
03
Refund Decision
We will inform you whether the request is approved.
04
Payment Returned
Approved refunds are processed through the applicable payment method.
Important
Please verify your device compatibility, destination, plan details, and email address before completing your purchase. Once an eSIM is activated or used, refund eligibility may be limited.
Need assistance?
Contact Support
Have a refund question?
Contact GoSimly and provide your order details so our support team can review your request.